The road to mastery: It used to be easy to introduce the library’s riches. Here’s how to get back to the good old days

There are moments and conversations that stay with you long after they end. For John Dove, one such moment was during a lively discussion at the 2006 American Library Association (ALA) Midwinter Meeting at a panel of the Reference Services in Large Research Libraries Discussion Group, when one reference librarian shared the challenges of providing […]